AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Microsoft Teams Insider
Microsoft M365 Telco Strategy with Taimoor Husain
Sep 4, 2024
In this discussion, Taimoor Husain, the Global Telco M365 GTM Strategy Lead at Microsoft, delves into the evolution of telephony within Microsoft Teams. He explores the transition from Skype to Teams and the booming Operator Connect service. Taimoor highlights the importance of integrating mobile identity and AI, particularly with Copilot, to enhance telephony productivity. He addresses opportunities for small and medium businesses and the exciting future of telephony innovations, including new APIs and partner programs that aim to optimize user experience.
28:24
Episode guests
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- The growth of Microsoft Teams Operator Connect illustrates a significant shift in telephony solutions, expanding coverage to nearly 100 operators in 97 countries.
- The integration of AI, particularly through Copilot, is transforming telephony by enhancing user experiences and enabling better decision-making in communications.] }
Deep dives
Untapped Opportunities in SMBs
Small and mid-sized businesses (SMBs) present a significant growth opportunity for telephony solutions. Many SMBs rely heavily on their existing communications platforms but have yet to fully capitalize on services like Teams Phone. Innovations aimed at these businesses, such as the newly announced Qs app, enhance their ability to operate with a contact center-like experience. By embedding Teams into their websites, SMBs can leverage advanced customer communication features that were previously available only to larger enterprises.
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode