Enhancing Teams Phone Accessibility for Frontline Workers

Taimoor Husain, Global Telco M365 GTM Strategy Lead at Microsoft, discusses the Microsoft Teams telephony landscape, the rise of Operator Connect and the future of Teams Phone.

• The transition from Skype for Business to Teams and the resulting changes in operators' business models
• The growth of Microsoft Teams Operator Connect
• Teams telephony options including Microsoft Calling Plans, Direct Routing, Operator Connect and Teams Phone Mobile
• How Copilot is set to revolutionize telephony by enhancing productivity and support
• The SMB and mid-market opportunity
• Future developments in telephony, including new tools, APIs, features and incentivised partner programs

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