In this discussion, Taimoor Husain, the Global Telco M365 GTM Strategy Lead at Microsoft, delves into the evolution of telephony within Microsoft Teams. He explores the transition from Skype to Teams and the booming Operator Connect service. Taimoor highlights the importance of integrating mobile identity and AI, particularly with Copilot, to enhance telephony productivity. He addresses opportunities for small and medium businesses and the exciting future of telephony innovations, including new APIs and partner programs that aim to optimize user experience.