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SPEAK LIKE A CEO

272: Mastering the Science of Conversations. Dr. Alison Wood Brooks

Jan 23, 2025
Dr. Alison Wood Brooks, a celebrated behavioral scientist and Harvard professor, shares her expertise on effective communication in this insightful discussion. She introduces the 'conversational compass' as a tool for aligning goals in discussions. Listeners learn how to navigate emotions, using humor to maintain engagement. Dr. Brooks also explains the art of small talk and the importance of transitioning to deeper conversations. Plus, discover how her research inspired a Pixar movie, blending science with storytelling in captivating ways.
37:13

Podcast summary created with Snipd AI

Quick takeaways

  • The concept of the conversational compass helps understand diverse conversational goals, emphasizing the balance between relational and informational dimensions for effective communication.
  • Authenticity in conversations is about adaptability to context while remaining true to oneself, fostering genuine connections and enhancing communication effectiveness.

Deep dives

The Conversational Compass Framework

The concept of the conversational compass serves as a valuable framework to help understand the diverse goals people have in conversations. It includes two dimensions: relational and informational. High relational goals focus on serving others and building relationships, while low relational goals are self-serving, such as persuading someone or managing impressions. On the informational axis, high goals aim for accurate information exchange, while low goals might involve light banter or simply filling time, highlighting the complexity and variety of conversational purposes.

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