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272: Mastering the Science of Conversations. Dr. Alison Wood Brooks

SPEAK LIKE A CEO

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Navigating Emotions in Conversations

This chapter examines how emotions like anxiety, anger, and boredom can disrupt effective communication in conversations. It emphasizes the importance of maintaining engagement through levity and humor, while also exploring the concept of reframing negative feelings to enhance interactions. Additionally, the chapter discusses the differences between digital and face-to-face communication, advocating for the value of personal connections.

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