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272: Mastering the Science of Conversations. Dr. Alison Wood Brooks

SPEAK LIKE A CEO

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Navigating the Conversation Pyramid

This chapter delves into the art of small talk and its essential role in transitioning to deeper, more meaningful conversations. It introduces the 'topic pyramid' concept, outlining how to move from superficial exchanges to personalized discussions by asking open-ended questions. Moreover, it emphasizes the significance of receptiveness and continuous learning in enhancing communication skills and fostering trustful dialogues.

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