Think Fast Talk Smart: Communication Techniques

105. Radical Candor: The Communication Shift That Can Transform Your Career

Sep 5, 2023

Kim Scott, an executive, speaker, author, and executive coach known for radical candor, shares tips on giving feedback effectively. She emphasizes the importance of caring personally and challenging directly. The podcast explores the power of admitting ignorance, the role of vulnerability in communication, and the key ingredients for successful communication.

34:46

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Episode guests

Kim Scott

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Quick takeaways

Radical Candor is a communication skill that combines empathy and honesty to provide feedback, fostering a culture of trust and growth.

To cultivate Radical Candor, leaders should set the example by soliciting feedback, encouraging direct conversations, and rewarding candor.

Deep dives

The Importance of Radical Candor

Radical Candor is defined as caring personally and challenging directly. It is an essential communication skill that involves providing feedback in a way that combines empathy with honesty. Radical Candor is rare but crucial, as it fosters a culture of trust, growth, and inclusivity. When feedback lacks personal care, it becomes obnoxious aggression, which not only hurts others but also hinders effective communication. On the other hand, when personal care is present without direct challenges, it becomes ruinous empathy, where important feedback is withheld to avoid hurting someone's feelings. By creating a balance of caring and challenging, Radical Candor promotes open dialogue and productive relationships.

Asking for Feedback: The Importance of Choosing the Right Words

01:25

** radical candor vs. aggression & Manipulative Insincerity, pass-aggress. Draw quadrant.

02:45

The Importance of Effective Feedback and Communication

01:21

Introduction

4min

Feedback and Growth in the Workplace

6min

Giving Feedback: Structure and Advice

19min

The Power of Saying 'I Don't Know' and the Communicator They Admire

2min

Key Ingredients for Successful Communication and Overcoming Fear of Feedback

2min

Moving forward in our careers often means giving and receiving feedback. But how candid can we be in communicating with others? For Kim Scott, anything less than radical just isn’t enough.

An executive, speaker, author, and executive coach, Scott is known for her concept of Radical Candor, which she defines as “caring personally and challenging directly at the same time." By mapping communication onto the axes of caring and challenging, she derives four quadrants of feedback behavior: radical andor, obnoxious aggression, manipulative insincerity, and ruinous empathy.

In this episode of Think Fast Talk Smart, Scott shares how we can all move our communication into the Radical Candor quadrant, “to learn what we don't know and to help other people learn what they don't know.”

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