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Crucible Moments Returns for S2: The ServiceNow Story ft. CEO Frank Slootman & Founder Fred Luddy
Sep 3, 2024
Fred Luddy, Founder of ServiceNow, shares his inspiring journey from bankruptcy to building a $150 billion cloud application platform. Frank Slootman, the former CEO, discusses the challenges and growth they faced together. The duo delves into how ServiceNow evolved from a basic IT tool to a powerful platform for digital workflows, emphasizing the importance of corporate culture and strategic leadership. They reflect on pivotal moments that shaped their path and the role of innovation in navigating the tech landscape's complexities.
42:53
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Quick takeaways
- ServiceNow evolved from a basic help desk tool into a comprehensive IT management platform, emphasizing extensibility and ITIL standards.
- The leadership transition from Fred Luddy to Frank Slootman highlighted the importance of decisive management during periods of rapid growth and change.
Deep dives
The Origins of ServiceNow
ServiceNow started as a vision to transform outdated workflow systems from the mailroom of the 1970s into a modern, cloud-based platform suitable for various enterprises. Founder Fred Luddy, inspired by early experiences with IT service management, aimed to create an extensible low-code platform that could be used across departments and departments. ServiceNow originally emerged from a broad concept that was later tailored into a specialized help desk solution for IT departments. This evolution fueled its growth, establishing it as a significant player with a market cap surging to over $150 billion.
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