Crucible Moments Returns for S2: The ServiceNow Story ft. CEO Frank Slootman & Founder Fred Luddy
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Transforming ServiceNow: Choices and Challenges
This chapter chronicles the transformative journey of ServiceNow under the leadership of Frank and Fred, detailing the company's evolution from a help desk tool to a major enterprise platform. It delves into pivotal moments, including intense board discussions on potential acquisition offers and the tough decision to prioritize long-term growth over immediate financial gain. Through personal anecdotes and reflections, the speaker highlights the emotional and ethical complexities involved in corporate governance and the significance of vision in strategic decision-making.
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