Private Practice Owners Club
The Perfect Front Desk Employee And How To Find And Create Them With Dee Bills Of Front Office Guru
May 11, 2022
Dee Bills of Front Office Guru shares insights on finding and creating the perfect front desk employee. They discuss the importance of mindset, attitude, and training at the front desk. Qualities of a great front desk employee include a caring attitude, sales skills, and the ability to navigate difficult discussions about costs and benefits. They also explore the challenges of navigating unfamiliar territory without guidance and provide tips on hiring and training patient care coordinators.
50:47
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Quick takeaways
- The right mindset and attitude are crucial for front desk employees in a successful practice.
- Creating a confident and welcoming first impression is vital for front desk employees.
Deep dives
The importance of mindset and training for front desk employees
Training front desk employees to have the right mindset and attitude is crucial for a successful practice. It is important to make sure they understand their purpose, product, and the value they bring to the practice. Front desk employees should have a sales mindset, be willing to confront objections, and focus on building relationships with patients. Training and drilling are key to developing the necessary skills and confidence to handle various situations at the front desk.
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