The Qualities of a Great Front Desk Employee and Their Role in Patient Care

As a follow-up to our last episode, Dee Bills of Front Office Guru shares what makes the best Front Desk/Patient Care Coordinator in terms of mindset, attitude, personality, and ability. There is an ideal mindset and an ideal way to train your front desk that will significantly affect your patients and your PT clinic for the better. The front desk greatly contributes to the welfare of patients in your PT clinic. Dee shares her insight in this episode so PT owners can learn how to improve the production at the front desk to have an overall positive effect. 

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