The Perfect Front Desk Employee And How To Find And Create Them With Dee Bills Of Front Office Guru
Private Practice Owners Club
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The Importance of Front Office Staff Knowing Their Purpose
In this chapter, they discuss the importance of front office staff knowing their purpose and product clearly. They mention how many front office staff members think their main job is to answer the phone and schedule appointments, but they emphasize that the purpose is actually to help people. They highlight the need for front desk staff to recognize that every caller needs their help, and that their purpose is to get results and improve the quality of life for patients.
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