Dee Bills

Dee Bills of Front Office Guru shares insights on finding and creating the perfect front desk employee. They discuss the importance of mindset, attitude, and training at the front desk. Qualities of a great front desk employee include a caring attitude, sales skills, and the ability to navigate difficult discussions about costs and benefits. They also explore the challenges of navigating unfamiliar territory without guidance and provide tips on hiring and training patient care coordinators.

Dee Bills, founder of Front Office Guru and creator of the Front Office Training Academy, specializes in transforming front desk teams for private practices. In this discussion, she shares effective scripts to mitigate holiday cancellations and explains why scheduling patients right after vacations is a no-go. Dee emphasizes the importance of team training and communication in boosting patient attendance. She also highlights key strategies like a structured marketing system to attract ideal patients while maintaining staff morale during the hectic holiday season.

Learn how to reduce patient cancellations and boost clinic revenue by optimizing the front desk operations. Dee Bills shares her expertise in building a winning front desk team, highlighting the importance of arrival rates, communication, and staff training in medical practices.