The Practice Marketing Podcast 🎄 Prevent Holiday Cancellations! w/ Front Office Guru Dee Bills
Nov 11, 2024
Dee Bills, founder of Front Office Guru and creator of the Front Office Training Academy, specializes in transforming front desk teams for private practices. In this discussion, she shares effective scripts to mitigate holiday cancellations and explains why scheduling patients right after vacations is a no-go. Dee emphasizes the importance of team training and communication in boosting patient attendance. She also highlights key strategies like a structured marketing system to attract ideal patients while maintaining staff morale during the hectic holiday season.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Intro
00:00 • 3min
Tackling Patient Cancellations
03:09 • 17min
Building Synergy in Patient Care
20:04 • 7min
Attracting Ideal Patients and Protecting Staff Morale
27:09 • 4min
Navigating Holiday Healthcare Challenges
30:57 • 21min
Enhancing Front Office Skills for Better Patient Outcomes
52:06 • 2min
Strategies to Reduce Holiday Cancellations and Enhance Patient Engagement
54:16 • 2min