🎄 Prevent Holiday Cancellations! w/ Front Office Guru Dee Bills
The Practice Marketing Podcast
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Tackling Patient Cancellations
This chapter addresses the challenges clinics face due to high patient cancellation rates and explores the difference in outcomes for those with significant cancellations versus those who manage them well. It emphasizes the importance of team training, effective communication, and supportive patient relationships over punitive measures. By focusing on internal management and the patient experience, practices can improve appointment adherence and overall revenue.
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