The Practice Marketing Podcast
Tired of Patient Cancellations and Drop-Offs? Here’s How to Fix Them… w/ Dee Bills
Feb 26, 2024
Learn how to reduce patient cancellations and boost clinic revenue by optimizing the front desk operations. Dee Bills shares her expertise in building a winning front desk team, highlighting the importance of arrival rates, communication, and staff training in medical practices.
44:28
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Quick takeaways
- Creating a winning front desk team is vital for practice success and revenue growth.
- Tracking key metrics at the front desk is crucial for performance monitoring and improvement.
Deep dives
Importance of Front Desk Team
Ensuring a winning front desk team is crucial for a practice's success. The front desk serves as the primary point of contact with patients, controlling schedules and income collection. It is essentially the sales position in the practice, influencing patient appointments and overall revenue. Training and empowering the front desk team can lead to consistent arrivals, improved patient experience, and increased practice growth.
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