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KERA's Think

How to keep hard conversations safe

Nov 1, 2024
Elizabeth Stokoe, a Professor of social interaction at Loughborough University, delves into the art of navigating tough conversations. She emphasizes the importance of creating safe spaces for dialogue, highlighting techniques like active listening and validation. The discussion explores the dynamics of communication, including how subtle language choices can shape responses in professional settings. Stokoe also reveals how effective small talk can be a powerful tool, even in crisis situations, transforming difficult interactions into opportunities for understanding.
46:10

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Quick takeaways

  • Creating a safe conversational environment requires active listening and validation to foster empathy and understanding during discussions.
  • Engaging with differing viewpoints can enhance personal growth and problem-solving, turning potential conflicts into opportunities for connection.

Deep dives

Creating Safe Spaces for Communication

The concept of safe conversations is centered around fostering an environment free from negativity and judgment, ensuring that all viewpoints are respected. When engaging in discussions, especially with those who hold differing opinions, it’s crucial to approach the conversation with an open mind, recognizing that everyone has a valid perspective. Therapy experts Harville Hendricks and Helen LaKelley Hunt emphasize that conversations become safer when participants feel valued and validated. This encourages more productive dialogue and helps avoid potential conflicts that may arise from misinterpretations or dismissive attitudes.

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