Elizabeth Stokoe is a Professor of Social Interaction at Loughborough University studying conversation analysis.The discussions we have usually seem to flow seamlessly. That's until you transcribe and scientifically analyse them to show up all the pauses, filler words, mistakes, stutters and half-finished sentences. Then, the fact that we can communicate at all seems to become a miracle.Expect to learn what not to say on a first date, why the word like has taken such a hold over people's mouths, just how big of an impact language has on our behaviour, why the words that people say often are the most important contributor when determining of our opinion of them, what Elizabeth learned from hostage negotiations, whether our use of technology and smart speakers is changing our language and much more...Sponsors:Get 15% discount on the amazing 6 Minute Diary at https://bit.ly/diarywisdom (use code MW15) (USA - https://amzn.to/3b2fQbR and use 15MINUTES)Get 5 Free Travel Packs, Free Liquid Vitamin D and Free Shipping from Athletic Greens at https://athleticgreens.com/modernwisdom (discount automatically applied)Get 2 weeks free access to Wondrium by going to https://www.wondrium.com/modernwisdom (discount automatically applied)Extra Stuff:Check out Elizabeth's website - https://twitter.com/LizStokoeFollow Elizabeth on Twitter - https://twitter.com/LizStokoeGet my free Reading List of 100 books to read before you die → https://chriswillx.com/books/To support me on Patreon (thank you): https://www.patreon.com/modernwisdom-Get in touch.Instagram: https://www.instagram.com/chriswillxTwitter: https://www.twitter.com/chriswillxYouTube: https://www.youtube.com/modernwisdompodcastEmail: https://chriswillx.com/contact/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Elizabeth Stokoe, a Professor of social interaction at Loughborough University, delves into the art of navigating tough conversations. She emphasizes the importance of creating safe spaces for dialogue, highlighting techniques like active listening and validation. The discussion explores the dynamics of communication, including how subtle language choices can shape responses in professional settings. Stokoe also reveals how effective small talk can be a powerful tool, even in crisis situations, transforming difficult interactions into opportunities for understanding.