

#506 - Elizabeth Stokoe - The Science Of Analysing Conversations
Jul 30, 2022
Elizabeth Stokoe, a Professor of Social Interaction, shares her expertise on the fascinating mechanics of conversation. Discover the hidden power of pauses and filler words in everyday dialogue. Learn what phrases not to use on first dates and how language can shape perceptions and interactions. Elizabeth also reveals insights from hostage negotiations and discusses the impact of technology on our communication. Expect a blend of humor and depth as she unpacks the art and science of talking, making it clear that every word counts!
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How Are You?
- "How are you?" is more than filler.
- Its presence or absence reveals urgency, formality, and the relationship's nature.
Lenny the Chatbot
- Pre-recorded sales calls try to mimic natural conversation flow.
- 'Lenny the Chatbot' trapped cold callers with shuffled pre-recorded phrases, highlighting humans' ability to detect inauthenticity.
Language's Impact
- Language significantly influences human behavior.
- Words shape our interactions, from everyday conversations to service encounters, impacting our perceptions and feelings.