4min chapter

KERA's Think cover image

How to keep hard conversations safe

KERA's Think

CHAPTER

The Power of Language in Professional Interactions

This chapter explores how specific language choices in professional interactions can shape responses and outcomes. Highlighting research from UCLA, it shows that subtle variations in phrasing, such as between 'is there something else I can help you with' and 'is there anything else I can help you with,' can significantly influence the engagement of individuals, particularly in medical and mediation contexts.

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