13min chapter

KERA's Think cover image

How to keep hard conversations safe

KERA's Think

CHAPTER

Creating Safe Conversations

This chapter focuses on the significance of conducting safe conversations free from judgment, particularly among individuals with differing viewpoints. It emphasizes the necessity of scheduling discussions, ensuring mutual readiness, and practicing active listening techniques for effective communication. By fostering a safe environment and utilizing techniques like validation and mirroring, the chapter aims to enhance understanding and minimize defensiveness during difficult dialogues.

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