Vision selling in an AI-driven world, with Erica Dingman, Senior Product Marketing Manager at Movable Ink
Jan 19, 2024
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Erica Dingman, Senior Product Marketing Manager at Movable Ink, discusses vision selling and its transformational approach. She talks about convincing customers to adopt new ways of working and building an incremental pathway for each customer. The value of face-to-face marketing and human connections is emphasized in an AI-driven world.
Vision selling focuses on the long-term strategic value of software, aligning with customer success and future aspirations.
Explaining AI nuances, addressing customer concerns, and guiding clients towards sophistication and success are crucial in selling AI-powered solutions.
Deep dives
Product Selling vs. Vision Selling
Product selling in B2B SaaS focuses on addressing direct pain points and current needs, emphasizing the features and functionality of the software. Vision selling, on the other hand, is about the long-term strategic value and transformative impact of the software, aligning with a customer's overall success and future aspirations. It goes beyond addressing specific problems to solving problems the customer didn't even know they had.
Transition from Advertising to Product Marketing
The guest, Erica Dingman, started her career in advertising before transitioning to product marketing. Her experience in advertising taught her the importance of being agile and adaptable to technological changes. She highlights the need to constantly learn and keep up with advancements in the industry, emphasizing the importance of being open to change.
Challenges of Product Marketing in the AI Space
Being a product marketer in the AI space comes with the challenge of explaining how AI works and gaining trust and acceptance from customers. The rise of technologies like GPT-3 has made it easier to sell AI-powered solutions, as there is now a shorthand acceptance of AI's capabilities. However, the focus has shifted to explaining the nuances of AI, differentiating between AI models and features, and addressing customer concerns around trust and transparency.
Crawl, Walk, Run Approach in Product Marketing
The crawl, walk, run approach is essential for guiding clients to sophistication and success with the product. It involves starting with a pilot program and measurable lift, then gradually introducing more complex AI features. The focus is on tailored strategies and tactics fitting the client's unique goals and needs, ensuring a smooth and customized implementation process.