Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10
Introduction
00:00 • 2min
How to Make Sure KM Is Solving the Right Problem
01:48 • 3min
How to Engage With the Business and Solve Their Problems
04:45 • 2min
How to Get Your Business Motivated About Knowledge Management
07:12 • 3min
How to Make People Excited About Knowledge Management at Shopify
10:11 • 4min
The Importance of People and Process in Knowledge Management
14:11 • 4min
How to Break the Cycle of Frustration in Knowledge Management
18:12 • 4min
The Importance of Conversations in Knowledge Management
22:40 • 2min
The Importance of Iterative Design for KM
24:25 • 5min
The Power of Sentiment in Knowledge Management
29:30 • 2min