How to Make People Excited About Knowledge Management at Shopify

Shopify has created a way for people to get organized without knowing what knowledge management is. The company calls it "get organized" and there are two ways you can do it: sign up for support or watch a one-minute video on how to organize your Google drive. Caroline, Shopify's COO, says she tries to make the idea of knowledge management feel as if it's in them rather than far away.