Negotiate Anything The Unexpected Power of Admitting a Mistake - Reverse Interview by Lauren Sabo
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Oct 13, 2025 In this fascinating discussion, Lauren Sabo, a former special education teacher turned attorney, shares her insights on managing difficult clients in the legal field. She highlights key traits that indicate trouble, such as unmet expectations, and suggests ways to align goals effectively. Strategies for setting clear boundaries and recognizing when to part ways are emphasized, alongside the importance of admitting mistakes to build trust. Lauren also addresses communication challenges and the art of saying no to unrealistic demands, offering practical advice for all professionals.
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Frustration Comes From Thwarted Goals
- Difficult clients often trigger frustration because they block our goals, not just because of tone.
- Managing expectations is central to preventing that frustration from arising.
Address Problems Before They Explode
- Anticipate potential problems and push difficult conversations early to negotiate expectations.
- Prepare emotionally and strategically so surprises feel manageable and solvable.
Define 'Win' Before You Start
- Ask simple, clarifying questions to define the client's problem and what a win looks like.
- If a client's goal is unrealistic, negotiate expectations or consider declining the work.
