Avoiding the Curse of Knowledge in Client Communication

In this engaging episode, Lauren Sabo takes the reins to explore negotiation strategies with challenging clients.

The conversation delves into the intricacies of managing client expectations, recognizing the characteristics of difficult interactions, and setting effective boundaries in professional relationships. Drawing from both their experiences and professional backgrounds, Christian and Sabo provide listeners with practical insights that transcend the legal industry, applicable to anyone navigating complex client interactions. Listeners are invited to learn the art of deal discovery and enhance their emotional intelligence to foster more successful negotiations.

What will be covered:

• Common traits and characteristics of difficult clients and how to anticipate challenges in negotiations.
• Strategies for managing client expectations and aligning goals for successful negotiation outcomes.
• Techniques for setting clear boundaries and knowing when to part ways with a challenging client.
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