Revitalized Sales Coaching for Sustained Growth from Top South African Sales Expert Alan Versteeg
Oct 10, 2024
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Alan Versteeg, Global Chief Revenue Officer at Growth Matters International, and James Hickman, Director of Sales at Altron Digital Business, dive deep into revitalizing sales coaching in South Africa. They discuss the importance of investing in sales management for sustainable growth and the shifting landscape due to hybrid work models. Versteeg emphasizes the necessity for salespeople to adopt a professional mindset, while Hickman highlights the critical role of actionable insights. Together, they advocate for effective coaching and sales forecasting as keys to organizational success.
Sales coaching must shift from meeting quotas to personalized sessions, fostering sustainable success in sales teams.
Organizations need to prioritize the development of sales managers to ensure effective leadership and long-term team performance.
Deep dives
The State of Sales Coaching
Sales coaching is currently facing significant challenges, leading to a noted decline in its effectiveness within organizations. Many sales leaders acknowledge coaching as a critical factor for performance improvement, yet it often remains unaddressed in practice. There is a tendency for organizations to prioritize metrics and optics over meaningful impact, which undermines the true purpose of coaching. Industry experts stress that focusing on tailored, one-on-one coaching sessions, rather than merely meeting quotas, can drive sustainable success in sales teams.
The Importance of Sales Management Training
Effective sales management is essential for driving team performance and achieving sales objectives. The transition from individual contributor to management often lacks adequate preparation, resulting in many leaders struggling in their new roles. To counteract this, there is a growing need for organizations to identify potential sales managers early and invest in their development. Providing comprehensive training and support helps ensure that these leaders can effectively guide their teams towards long-term success.
Adapting to the Pandemic's Impact
The COVID-19 pandemic drastically altered the landscape of sales management, with many leaders missing vital training opportunities due to remote work restrictions. New sales managers often lack the hands-on mentorship that is crucial for their development, which can lead to a gap in leadership effectiveness. Companies are now exploring hybrid work models, and successful sales teams demonstrate strong interpersonal connections even in a flexible work environment. This approach helps to foster collaboration and idea sharing among sales professionals, enhancing overall team performance.
Prioritizing a Coaching Culture
Organizations need to cultivate a culture that prioritizes coaching as an integral part of the sales process. High-performing sales managers understand their primary responsibility is to develop their team members rather than just meet immediate sales targets. Emphasizing the long-term development of salespeople leads to improved performance and job satisfaction. By aligning the entire organization behind a sales-oriented approach, companies can create a thriving environment where sales professionals consistently deliver value to their customers.
JAMES’ TIP: “Take 5 to 10 minutes, sit down and write down, out of this podcast or any of the other podcasts you’ve listened to on the channel, what is it you are going to go and do? Set yourself timelines to that and book a meeting now for a week or two weeks to sit down and review how you’ve progressed along those actions. None of what’s been said on this podcast or any of the others is any value unless it’s implemented and actioned. That’s the only way to get results.”
ALAN’S TIP: “If you’re a salesperson, make it a profession. That mindset will change everything. If you’re a sales manager, realize you’re there to grow salespeople that grow sales, not grow sales. That mindset will serve you everywhere. If you’re an organization, realize that nothing happens until you make a sale. As the leader, start aligning the organization behind the sales.”
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