The Official SaaStr Podcast: SaaS | Founders | Investors SaaStr 687: Building a Global SaaS Empire: Freshworks Founder & CEO Girish Mathrubootham on His Biggest Bets
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Sep 18, 2023 Girish Mathrubootham, Founder & CEO of Freshworks, shares his five big bets that paid off as he scaled his multi-product company: betting on inbound while going global, hiring talent when talent is hard to find, going multi-product early on, layering a sales-led motion on top of a product-led motion, and betting on AI and the future before it arrives.
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Episode notes
1 2 3 4 5
Introduction
00:00 • 2min
Early Days of Freshworks: Starting in India and Going Global
02:07 • 15min
The Importance of Celebrating and Recognizing Employees
17:15 • 7min
Analyzing Data to Determine Customer Abuse of Day Passes and Uncovering Misconceptions
24:04 • 2min
Investing in AI, a Stroke of Luck, and the Five Big Bets That Worked
25:43 • 5min