SaaStr 687: Building a Global SaaS Empire: Freshworks Founder & CEO Girish Mathrubootham on His Biggest Bets
The Official SaaStr Podcast: SaaS | Founders | Investors
Investing in AI, a Stroke of Luck, and the Five Big Bets That Worked
This chapter explores how Freshworks recognized AI as a potential threat, invested in it early, and discusses the launch of Freddie AI and the significance of customer 360. It also shares a story about turning a Twitter attack into a positive PR moment and summarizes the five successful strategies implemented by Freshworks.
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