SaaStr 687: Building a Global SaaS Empire: Freshworks Founder & CEO Girish Mathrubootham on His Biggest Bets
The Official SaaStr Podcast: SaaS | Founders | Investors
Analyzing Data to Determine Customer Abuse of Day Passes and Uncovering Misconceptions
The chapter discusses a case study where data was analyzed to investigate the abuse of day passes in a system. It reveals that the significant use of day passes was actually a result of a personal arrangement made by the speaker, emphasizing the need for comprehensive understanding before making business decisions.
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