The Debrief by incident.io How to build a successful on-call team
Oct 26, 2022
This conversation features Pete and Chris, co-founders of incident.io, who specialize in building successful on-call teams. They discuss the critical role of on-call support in tech startups and share insights on creating a compassionate on-call culture. Key topics include who should be on-call, the dangers of relying on 'on-call heroes,' and the importance of fair compensation practices. They also introduce strategies to motivate engineers and discuss effective onboarding processes, making on-call responsibilities more manageable and inclusive.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Intro
00:00 • 4min
Mastering On-Call Support
04:30 • 22min
Proud Moments and Public Recognition in Team Achievements
26:35 • 2min
On-Call Compensation Dynamics
28:22 • 8min
Incentivizing On-Call Participation: The Three P's Framework
36:03 • 3min
Operationalizing On-Call Teams
39:31 • 10min