Operationalizing On-Call Teams

In this podcast, our panellists discuss what it means to build a successful on-call team. Drawing on their experiences at fast growing start-ups and scale-ups, incident.io co-founders Pete and Chris cover everything from who should be on the rota and how to build a compassionate on-call culture, to compensation structures and tips for operationalising on-call.

In this episode, we cover:

(04:07) What is on-call and why is it important?

(06:25) Who should be in-call?

(09:13) Should all teams be responsible for their own on-call, or should there be a dedicated team?

(12:59) How can you build a compassionate on-call culture?

(17:23) Spotting (and stopping) on-call heroes

(27:58) On-call compensation and other incentives

(39:30) Tips for operationalising on-call

For more information, head over to incident.io/blog/podcast