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22min chapter
How to build a successful on-call team
The Debrief by incident.io
Mastering On-Call Support
This chapter explores the essential role of on-call support teams in maintaining service availability for critical services like banking and e-commerce. It discusses the organization, culture, and responsibilities of on-call rotations, emphasizing the importance of shared ownership and knowledge sharing within engineering teams. Through practical examples, the chapter highlights strategies for building effective on-call teams, mitigating reliance on 'heroes,' and fostering an inclusive learning environment.
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