In this podcast, our panellists discuss what it means to build a successful on-call team. Drawing on their experiences at fast growing start-ups and scale-ups, incident.io co-founders Pete and Chris cover everything from who should be on the rota and how to build a compassionate on-call culture, to compensation structures and tips for operationalising on-call.
In this episode, we cover:
(04:07) What is on-call and why is it important?
(06:25) Who should be in-call?
(09:13) Should all teams be responsible for their own on-call, or should there be a dedicated team?
(12:59) How can you build a compassionate on-call culture?
(17:23) Spotting (and stopping) on-call heroes
(27:58) On-call compensation and other incentives
(39:30) Tips for operationalising on-call
For more information, head over to incident.io/blog/podcast
