The Debrief by incident.io

We’re running a short mini-series on The Debrief podcast called Beyond the Code, where we interview our engineers about what it’s really like to build at incident.io.In this episode, Norberto Lopes and Rory Malcolm discuss Rory's journey as a product engineer at Incident, focusing on his experiences in the AI team and the challenges of developing the AI investigations product. They explore the engineering culture at Incident and the impact of AI on incident management. The discussion also touches on the future of incident management and the evolving role of AI in a tech environment.

We’re running a short mini-series on The Debrief podcast called Beyond the Code, where we interview our engineers about what it’s really like to build at incident.io. In this episode, Alicia chats with Kelsey, a long-time product engineer on the Response team. They dive into Kelsey’s journey from lab automation to building core incident features, the magic (and madness) behind Scribe, and what it’s like working on a high-performing team. Expect stories about AI, workarounds, and why versioning folders manually isn’t a scalable solution.

Join us for a deep dive into how incident.io is leveraging AI to build an intelligent incident investigator. Our guests, Ed and Lawrence, share insights on building AI-powered investigations that help teams to leverage huge amounts of data and signals to respond faster and more effectively.

In this episode, Stephen, Pete and Chris take a look back at 2024 at incident.io — reflecting on the year’s personal milestones, company-wide changes, and how the product has evolved along the way. And as is customary, there's plenty of the usual good-natured humor along the way too.

In this episode, hosts Norberto and Lawrence discuss the recent CrowdStrike incident that began on July 19th. You won't find any backseat commentary on the technical specifics, but instead a deep dive into the things we care about incident.io, like communication, their over response and proactive problem-solving during crises.

This week, we're talking to Sabin Roman, engineering manager at Linear, to talk about processes that sit behind building their product. We cover how they build teams around planned work, how their "goalie" role works to protect teams from unplanned work, the zero bugs policy they've introduced and how they ensure everyone at Linear sweats the details on their product.

This week we sit down with Hank Jacobs, Staff Site Reliability Engineer at Netflix to discuss their deployment of incident.io across their organization. Among other things, we discuss how great UX has allowed them to roll out to hundreds of teams in months, how they have more entries in their Catalog than any other incident.io customer, and how their partnership with incident.io has been an overall game changer.

During a recent episode of The Debrief, we spoke with Jeff Forde, Architect on the Platform Engineering team at Collectors, about building an incident management program at various stages of growth.  In that episode, we called it growth from zero to one, one to two, and two to three.  But what happens once you’ve scaled beyond three and answers to question you may have become that much harder to find.  To get to the bottom of this, we chatted with Oliver Tappin, Director of SRE at Eagle Eye, about what to do once your company has reached a point where there’s no precedent or roadmap, and you can’t necessarily look to others for answers. 

This week, we have a really fun conversation lined up. For this episode, we chatted with Toby Jackson, Global SRE Team Lead at Future, about why it’s a bad idea to take a cookie-cutter approach to incident management or, put another way, why it’s not a good idea to treat all incidents alike. In our conversation, we discuss what’s wrong with this approach, some situations where this might actually make sense, how psychological safety factors into this conversation, and a whole lot more. 

This week, we're sharing an extra special episode. It's no secret that the decision to buy or build isn't exactly a straightforward one. And the decision you make can be influenced by a ton of factors. But the fact is that in some instances, buying can make more sense than building, and in others, building can make more sense than buying. In this episode, you'll hear from John Paris, Principal Engineer at Skyscanner, to get the story behind their build versus buy journey. Joining him as the host for this episode is none other than the CPO of incident.io, Chris Evans. In their conversation, Chris and John discuss Skyscanner's setup before adopting incident.io, what life has been like after adopting the platform, and a whole lot more.