In this episode of the Passion Struck podcast, John R. Miles sits down with bestselling author and workplace culture expert Kim Scott to explore the transformative power of honest feedback and trust in leadership. Drawing from her groundbreaking books Radical Candor and Radical Respect, Kim delves into the core principles that help leaders foster open communication and build high-trust teams.
Link to the full show notes: https://passionstruck.com/kim-scott-foster-honest-feedback-and-build-trust/
Call to Action: This episode is packed with valuable lessons on how leaders can model openness, encourage honest feedback, and build cultures rooted in respect and trust. Whether you're a seasoned manager or just starting your leadership journey, Kim’s wisdom offers actionable takeaways to elevate your workplace relationships and foster a more engaged and collaborative team.
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In this episode, you will learn:
- The four quadrants of communication—Radical Candor, Ruinous Empathy, Manipulative Insincerity, and Obnoxious Aggression—and how to navigate them effectively.
- Why "caring personally" and "challenging directly" are essential for fostering honest feedback and building trust.
- Practical strategies for addressing bias, prejudice, and bullying in the workplace.
- How to transition from Ruinous Empathy to Radical Candor to improve communication and relationships.
- The importance of creating psychological safety and encouraging open feedback in teams.
- Kim Scott’s actionable framework for becoming an "upstander" and addressing difficult situations with courage and clarity.
- The role of real-time interventions and shared vocabulary in promoting respectful communication.
- How leaders can balance empathy and directness to build stronger, more effective teams.
Connect with Kim Scott: https://kimmalonescott.com/
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Passion Struck with John R. Miles 
