Jim Stengel, a marketing expert with P&G experience, discusses brand strategy success, marketing campaigns, data analytics in branding, social media evolution, and target audience identification at Cannes Lions.
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Quick takeaways
Innovative product features can initially succeed, but market competition requires continuous innovation and understanding of consumer preferences.
Connecting with consumers at a deeper level through values and advocacy can reinvigorate a brand and drive significant growth.
Deep dives
Jim Stengel's Early Experience with P&G and Introduction of Duncan Hines Cookies
Jim Stengel's early career at Procter & Gamble (P&G) involved introducing Duncan Hines Cookies to the market, facing competition from established brands like Nabisco and Keebler. The innovative approach focused on creating a ready-to-eat cookie that stood out with a crispy outside and a soft inside. Despite initial success, their lack of variety and underestimation of competitors led to a failed national expansion, a valuable lesson in market competition.
Immersion Research and Parenting Advocacy with JIF Peanut Butter
Jim Stengel's immersive approach with JIF Peanut Butter highlighted the importance of connecting with consumers at a deeper level by focusing on parenting advocacy, nutrition, and aligning with parent-teacher organizations. By understanding parents' values beyond product features, such as supporting education initiatives, JIF successfully reinvigorated its brand and saw record share, sales, and profitability.
Transforming Pampers through Development-Focused Marketing
In a strategic move to rescue the declining Pampers brand, Jim Stengel's team shifted the focus to stand for baby development advocacy. The introduction of the Pampers Phases product line, tailored to specific stages of development, resonated with parents' desires for products that catered to their children's holistic growth. This transformative approach tripled revenue, improved profitability, and set an example for impactful brand revival at P&G.
Innovative Product Reformulation with Downey Fabric Softener
By conducting immersion research and engaging with low-income consumers, Jim Stengel identified an opportunity to reformulate Downy Fabric Softener to reduce suds and rinsing requirements, creating a more practical and efficient product. The strategic adjustment aligned with consumers' needs, enhancing convenience in laundry routines and leading to significant success for the brand globally.
What does it take to successfully market a brand today? Last month, Guy sat down with marketing expert Jim Stengel to find out.
Jim spent more than two decades at Procter & Gamble, where he managed international brands like Jif and Pampers. He spent seven years as P&G’s Global Marketing Officer.
Today, he consults with businesses large and small, and interviews marketing leaders on his show, The CMO Podcast.
This interview was recorded in front of a live audience on the Amazon stage at Cannes Lions International Festival of Creativity, and was supported by Wondery.
This episode was produced by John Isabella with music by Sam Paulson. It was edited by Neva Grant. Our audio engineers were Cena Loffredo and Debbie Daughtry.