Let’s talk ABM cover image

Let’s talk ABM

70. ABM: The Next Frontier

Nov 6, 2024
Nora Conklin, Principal Analyst for ABM at Forrester, shares her expertise from both practitioner and analyst perspectives. She delves into the current landscape of Account-Based Marketing, emphasizing the importance of personalized strategies to enhance customer engagement. Nora advocates for a customer-centric approach and discusses the pivotal role of lifetime value as a guiding metric. Additionally, she explores emerging trends for 2024, highlighting the shift towards meaningful personalization that addresses unique client challenges.
58:51

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • The current state of ABM is evolving towards a convergence with demand generation, emphasizing personalized engagement over a broad, generic approach.
  • A crucial shift in ABM is focusing on enhancing the buyer's experience, aligning marketing and sales strategies with buyer needs instead of just sales goals.

Deep dives

Understanding the Analyst Role in ABM

The principal analyst's responsibilities at Forrester encompass both research and client interaction, with a focus on understanding the current state of account-based marketing (ABM) and forecasting future trends. Research activities involve conducting surveys and engaging with practitioners to gauge market needs and developments, along with offering best practice guidance. Direct interactions with clients include workshops and strategy sessions aimed at reviewing ABM plans, all of which helps shape their engagement strategies. The analyst’s role serves as a bridge between empirical data and practical application, enabling companies to optimize their ABM efforts.

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