Manu Matthew, CEO of Cohora, discusses the evolving landscape of social media advertising and marketing data. With the departure of third-party cookies, brands face the challenge of creating personalized experiences for customers while struggling to utilize fragmented tech stacks. The podcast explores the need for social media and advertising to adapt to meet evolving customer expectations and move beyond conventional tactics.
Brands must adapt to changing consumer behavior by creating personalized experiences through effective utilization of customer data.
Leveraging consumer data and micro-influencers can drive revenue growth and brand advocacy in social media advertising.
Deep dives
Evolution of Social Media Advertising and Marketing Data
Manu Mathew, CEO of Kahora, discusses the evolution of social media advertising and the need for advertising to evolve to meet changing consumer behavior and expectations. He emphasizes the importance of brands creating unique relationships with customers by activating and converting dormant customer bases into loyal advocates, leading to revenue growth and brand advocacy.
The Power of Personalization and Data Collection
Manu highlights the increasing trend of consumers seeking personalized experiences from brands and sharing data in exchange for tailored interactions. He acknowledges the challenge for brands to effectively leverage vast amounts of data, including zero-party and enhanced first-party data, and emphasizes the need to move towards a customer-centric approach for data collection and personalization.
Utilizing Customer Data for Brand Growth
Manu explains how brands can capitalize on consumer data to encourage advocacy and organic growth, illustrated by the example of Sephora's successful community engagement. He underscores the value of micro-influencers in creating authentic content and driving revenue through personalized interactions. By optimizing targeting, content quality, and offers, brands can enhance social media and advertising strategies to better serve their customers and foster brand loyalty.
Manu Matthew, CEO of Cohora, delves into the evolution of social media advertising and marketing data. As third-party cookies make their departure, brands must rethink their approach to social and advertising. This comes at a time when customers want more personalized experiences and are even willing to share more data. However, brands, hindered by fragmented tech stacks, struggle to fully utilize this information. Today, Manu discusses why social media and advertising need to evolve.