Women of Impact

7 FBI Negotiation Secrets to Outsmart Narcissists, Liars & Manipulators | Chris Voss

Jul 30, 2025
Guest
Chris Voss
Lisa Bilyeu chats with Chris Voss, a former FBI hostage negotiator and founder of the Black Swan Group, known for his expertise in handling high-pressure negotiations. They delve into powerful tactics for outsmarting narcissists and manipulators, like utilizing emotional triggers and tactical empathy. Chris shares practical techniques, including mastering the illusion of control and the surprising power of saying 'no.' The conversation also emphasizes managing emotions during tough talks and the importance of internal dialogue in negotiations, providing actionable advice for everyday interactions.
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INSIGHT

Core Emotions in Narcissists

  • Even narcissists and sociopaths have core emotions like anger, fear, and joy.
  • They have emotional vulnerabilities despite lacking feelings like guilt or sympathy.
ADVICE

Use What and How Questions

  • Use what and how questions to give others the illusion of control.
  • These questions make people think deeply and exhaust manipulative opponents.
ANECDOTE

Kidnapper Negotiation Success

  • A lone kidnapper was made to feel in control by carefully crafted questions.
  • This approach ultimately helped capture a dangerous serial killer.
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