20: High Reliability in Practice - USN Rear Admiral Tom Mercer (Part 2)

Discover practical insights into high reliability in organizations, from building a collective mind for performance to navigating complex operations. Explore the balance between bureaucratic rigidity and operational flexibility, revealing how creativity can thrive within structured environments. Hear about the vital role of continuous learning and mentorship in fostering collaboration, alongside personal anecdotes from high-stakes military training. Delve into the importance of shared norms and communication as essential components for ensuring safety and efficiency.