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20: High Reliability in Practice - USN Rear Admiral Tom Mercer (Part 2)

Talking About Organizations Podcast

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Building a Collective Mind in Organizations

This chapter analyzes a 1993 paper by Wyck and Roberts, focusing on how organizations achieve high performance through a 'collective mind.' It emphasizes the importance of attentiveness, shared mental processes, and structured support in fostering reliability within complex systems, particularly in naval shipyards.

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