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20: High Reliability in Practice - USN Rear Admiral Tom Mercer (Part 2)

Talking About Organizations Podcast

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Bureaucracy vs. High-Reliability: Unleashing Potential

This chapter explores how knowledge sharing and creativity are impacted by bureaucratic structures versus high-reliability organizations. Through insights from industries like shipyards and Toyota, it reveals the potential for operational flexibility within seemingly rigid rules, encouraging individuals to adapt and improve processes.

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