NARPM Radio How to Reduce Stress for Your PM Team
Nov 12, 2025
Pablo Gonzalez, Chief Evangelist at Vendoroo, shares his insights on reducing stress in property management teams. He explains how Vendoroo's AI-driven maintenance coordination can transform communication, automate routine tasks, and allow teams to focus on complex issues. Pablo emphasizes the importance of core values and intentional leadership in fostering psychological safety. The discussion highlights how integrating AI and remote teams can decrease maintenance churn and improve overall efficiency, benefiting both employees and the organization.
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Role Of A Chief Evangelist
- A chief evangelist seeds adoption by living in market and explaining what's in it for everyone.
- Pablo says this role is crucial when introducing innovations like AI to property management.
Founder Built Vendoroo From Real Pain
- Pablo recounts the founder's background as a real-estate investor who built an AI-first maintenance solution.
- That origin drove Vendoroo to target the painful maintenance workflow in single-family property management.
Maintenance Requests Multiply Touch Points
- A single maintenance request involves many communications and coordination steps.
- Pablo estimates a minimum of six touch points, often 18–20, multiplying stress across a portfolio.
