Think Fast Talk Smart: Communication Techniques 14. Be Better At Work: How to Communicate Better With Coworkers and Employees
17 snips
Jul 2, 2020 
Bob Sutton, a Stanford Professor of Management Science and an expert in organizational behavior, joins the discussion to unravel the complexities of workplace communication. He emphasizes the importance of minimizing "friction" to enhance collaboration. Sutton shares strategies for improving meeting effectiveness and fostering psychological safety, urging leaders to create environments where every voice is heard. He underscores the need for clarity and empathetic communication, especially during challenging times, to boost team cohesion and productivity.
AI Snips
Chapters
Books
Transcript
Episode notes
Organizational Friction
- Many organizations make it too hard to do the right things and too easy to do the wrong things.
- This "friction" drains employees and customers.
A.G. Lafley's Communication Style
- A.G. Lafley, former P&G CEO, kept communication simple.
- He emphasized repetition to ensure everyone understood priorities.
Leading Through Clarity
- Leaders must clearly communicate where people should focus their attention.
- Simplify messages and repeat them consistently for better clarity.
