Think Fast Talk Smart: Communication Techniques
14. Be Better At Work: How to Communicate Better With Coworkers and Employees
Jul 2, 2020
Bob Sutton, a Stanford Professor of Management Science and an expert in organizational behavior, joins the discussion to unravel the complexities of workplace communication. He emphasizes the importance of minimizing "friction" to enhance collaboration. Sutton shares strategies for improving meeting effectiveness and fostering psychological safety, urging leaders to create environments where every voice is heard. He underscores the need for clarity and empathetic communication, especially during challenging times, to boost team cohesion and productivity.
23:54
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Quick takeaways
- Clear communication guides attention focus and minimizes friction in organizations.
- Engaging sidelined team members enhances teamwork and addresses collaboration imbalances.
Deep dives
Friction in Communication and Collaboration
Communication plays a crucial role in organizations, where clarity and simplicity help reduce friction. Bob Sutton emphasizes the importance of clear communication in guiding where attention should be focused. Effective leaders like A.G. Lafley keep communication simple and repetitive to minimize confusion and prevent unnecessary friction in teamwork.
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