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Rapid Response

Return-to-office: What leaders are getting wrong, with Harvard Business School professor Frances Frei

Feb 7, 2025
Frances Frei, a Harvard Business School professor and co-host of the TED Media podcast Fixable, dives into the complexities of return-to-office policies. She challenges the popular belief that in-person work boosts productivity, revealing employee preferences for flexibility. Frei discusses how these mandates can adversely affect diversity and talent retention, particularly among top performers. Additionally, she explores the transformative impact of AI on workplace dynamics and offers tips for more effective meetings, emphasizing the importance of emotional intelligence in leadership.
26:28

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Many leaders advocate for return-to-office policies based on nostalgia rather than data, disregarding employee preferences for flexibility and productivity.
  • The integration of AI in corporate environments can enhance efficiency and adapt meeting dynamics, potentially improving overall workplace performance.

Deep dives

The Psychological Push for Return to Office

The current trend towards mandatory return-to-office policies can largely be attributed to the preferences of a narrow demographic within corporate leadership, particularly those with a traditional mindset. Many CEOs express a desire to have employees physically present in the office, driven by nostalgic feelings and personal preferences rather than data-supported performance outcomes. Research indicates that employees highly value flexibility, which often translates to increased productivity in hybrid working arrangements. This disconnect between executive sentiment and employee needs raises concerns about the potential impact on company performance as top talent begins to leave for organizations that prioritize performance over emotional preferences.

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