Connecting the Dots
Process Analysis with Gemma Jones
Feb 27, 2025
Gemma Jones, a Continuous Improvement expert and founder of SPARK Improvement, shares her journey from studying Mechanical Engineering to becoming a champion of process enhancement. She stresses the importance of understanding existing processes before pushing for change, using a mountain metaphor to illustrate this journey. The conversation navigates the complexities of process analysis, the significance of accurately mapping workflows, and how to effectively balance coaching metrics. Gemma emphasizes the power of engaging stakeholders and unlocking insights for making impactful improvements.
33:05
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Quick takeaways
- Understanding the current conditions and processes is essential for meaningful improvements and successful process analysis.
- Identifying stakeholders and their specific needs guides effective process design and ensures alignment with customer expectations.
Deep dives
Understanding the Current Condition
Grasping the current condition is vital before attempting to reach any desired goal. It involves understanding starting points and the existing processes, rather than simply rushing towards a target. Taking the time to analyze how things currently operate is essential for planning meaningful improvements. This thorough understanding lays the groundwork for effective process analysis, enabling learners to identify their true starting point on the journey toward their objectives.
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