Process Analysis with Gemma Jones
Connecting the Dots
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Navigating Process Analysis Challenges
This chapter explores the intricacies of process analysis in organizations, emphasizing the importance of understanding the current condition before pursuing improvements. It discusses the common pitfalls of rushing towards goals without adequate reflection and the challenges posed by traditional methodologies, particularly in non-manufacturing environments like healthcare. The conversation highlights the necessity of identifying customer needs and the diverse stakeholders involved to effectively shape process improvement strategies.
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