Gemma Jones, a Continuous Improvement expert and founder of SPARK Improvement, shares her journey from studying Mechanical Engineering to becoming a champion of process enhancement. She stresses the importance of understanding existing processes before pushing for change, using a mountain metaphor to illustrate this journey. The conversation navigates the complexities of process analysis, the significance of accurately mapping workflows, and how to effectively balance coaching metrics. Gemma emphasizes the power of engaging stakeholders and unlocking insights for making impactful improvements.

Gemma Jones, an accomplished improvement coach and trainer, discusses the journey of overcoming obstacles in personal and professional growth. She highlights common challenges and shares insights on the transformative power of coaching. Using golf as a metaphor, she emphasizes clarity in addressing true barriers and introduces practical strategies like an 'obstacle parking lot'. Gemma also underscores the importance of building trust in coaching relationships, particularly in high-pressure environments like healthcare, fostering growth through supportive connections.