Episode 326: Training Up Junior Admins and Support Staff with Evan Walker

1

Introduction

00:00 • 2min

2

The First Penn State Conference in Four Years

01:33 • 3min

3

How I Got My First Hand at Apple and How I End Up at Jamf

04:16 • 5min

4

The Importance of Structured Learning

09:16 • 5min

5

The Different Types of Learning

14:20 • 4min

6

How to Be a Successful Mac Admin With SimpleMDM

17:52 • 5min

7

The Importance of Planning for Unscripted Trainings

23:09 • 3min

8

How to Facilitate Open Communication Across the Board

26:22 • 4min

9

The Importance of Consequences

30:39 • 2min

10

The Importance of Concentric Circles in Organizational Learning

32:11 • 5min

11

The Hardest Job in a Support Organization

37:35 • 2min

12

How Collide Can Get Your Fleet to 100 Compliance

39:06 • 3min

13

How to Delegate Permissions to Your Automations

42:35 • 4min

14

The Four Eyes Policy

46:19 • 4min

15

The Best Song of All Time

49:52 • 3min

16

The Importance of Learning From History

53:20 • 2min

17

The Battle for Cultural Hegemony

55:25 • 2min

18

The Importance of Control Room Language

57:00 • 2min

19

How History Gets Written

58:51 • 3min